BB&T / Truist Bank Boiling Springs
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Regional bank offering checking, savings, mortgages, and business banking solutions.
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Tim Haynes
The drive through teller is friendly. Jope you never have to get someone to help you otherwise. The corporate policies have taken simple customer service out of the branch. Go call a number, talk to a computer, you might have to wait 20 minutes to talk to someone to whom English is not their primary language. Oh, then you may have to go back to the bank to get something they couldn't give you until you spoke to the computer first. Bad corporate policies. Not customer focused.
J Taylor
Can't even open on time. Customers in line and tellers still counting their drawers. Go to the drive-thru; they open faster.
Peter Makowski
This bank is consistently the worst in Customer Service. The Manager Bobby needs to be evaluated by his superiors. He is always sitting in his office with the door shut while there are long lines at the drive thru and counter. Poor tellers have to handle both locations while he sits in his office apparently unaware of what is going on. I love Truist because it offers many locations throughout the east coast but this branch, my home branch, really puts a mark on their reputation
Audrey Rae
Huge thank you to Lisa Brannon. Boiling Springs branch. She was a great help getting late fees and interest charges adjusted off my credit card account that were not adjusted when the $1100.00 fraud charges finally were 4 months after the fact. Every month when I received a statement AND when I got a call or letter from collections I called the customer service department (whatever "country" they are in) This was a very timely and definitely NOT an easy task.. even for her . This all started in March and was just resolved late August.This was my first experience with this nightmare... and I pray it's my last. Thanks again Audrey Cantrell
richard champion
Every time I come to this bank for something they only have 1 person seeing people with account issues. It’s the worst customer oriented banks I have ever been to. As soon as my CD matures I’m done. Anything other than putting in money or taking out . You better be ready to wait hours.